I swear that I am done forever with Verizon posts after this - but I have just one last thing to say on the matter.

Today, March 7, I finally got DSL. 47 days after placing my “Move” order with Verizon, 28 days after my phone turned on, 21 days after my original Verizon “DSL Service Ready” date, 10 days after I freaked out, cancelled Verizon and ordered Earthlink - I finally have DSL.

Ok, I admit it, I cried. Yes I did. When I came home and saw those glorious, solid green lights smiling at me from the back of my home, I cried big huge tears of utter and complete joy. I had called Earthlink today to check on my status, since the “online order status” report was telling me it wasn’t working yet. The woman said she was sure it would be on by midnight tonight, which I didn’t believe, and said I could call back tomorrow if it wasn’t.

But here is the reason for this post. The woman I spoke with today also said that the “provisional team” was working with Verizon on some technical problem. When I heard this I figured there was no chance I would ever get DSL, that I was doomed to dial-up and the whim of nearby wireless networks. She said the Verizon team came out last week to deal with the issue.

So, here is the thing: one of the many times I spoke with Verizon, I was told there were “load coils” on my line, which is what was causing the problem, and that they would have to be removed in order to get the DSL working. The technician who told me this said that there was “no way” this could all get done before March 15.

So here we are at March 7, problem solved, my DSL on. Does this mean that Verizon has better customer service for its competition than it does for its own customers? Somehow my hysterical calls to Verizon in the last few weeks didn’t move one single person to get a technician to my house to fix the problem, but Earthlink makes one call and the THE NEXT DAY a Verizon team is at my house doing what needs to be done for Earthlink to provide me with the service I have been begging for from Verizon.

Not that I am complaining mind you - I finally have my DSL. Verizon’s pathetic customer service just doesn’t make any sense to me at all. But then, Verizon hasn’t made any sense to me for at least 47 days.