Just to recap:

January 19 - placed a “move my DSL order”
January 31 - I moved
February 7 - Phone line turned on - seven days late
February 15 - Service ready date for DSL - no DSL
February 15-26 - Hours spent with Verizon, trying to get a new service ready date
Fabruary 26 - Seconds before my head exploded, I finally gave up and called Earthlink, ordered DSL
March 1 - Called Verizon, cancelled DSL
March 2 - Received a “Your DSL has been cancelled” confirmation email from Verizon

Today - received an email from Verizon with the subject line: “Your DSL Move Request Update”

No kidding. 43 days after placing my “DSL Move Request” and AFTER cancelling, they sent me directions on how to “get moving online again”.

In the email was a link to help me “Get instructions, tips and info for moving your Verizon Online DSL connection to your new home.” Hmm, instructions and tips like “Don’t waste your time!”, “Call Earthlink right NOW” and “Verizon SUCKS” perhaps? Alas, no. The link took me to a page with a man who could not possibly have been a Verizon customer, as evidenced by the huge smile on his face. (Either that or he just hasn’t moved yet, so he really has no idea how my much Verizon sucks.) The page said:

Moving is stressful enough. The last thing you should have to worry about is reconnecting your high-speed DSL service at your new place. Just follow the 3 steps below. It includes all the info you need to get you moving online again.

I can laugh about this now is because I am no longer dependent on Verizon for my internet needs - and because my DSL will be on today according to Earthlink. But god help Verizon if this email had gotten to me before I cancelled my service. All you would hear about tomorrow would be the tragic story of the crazed maniacal woman who went postal on her poor unsuspecting DC area Verizon office.

Verizon sucks.