Fri 25 Feb 2005
Just in case you missed it, let me repeat, Verizon sucks. I will spare you most of the ridiculous details, but let me just say that I called on January 19 to transfer my phone and DSL service to our new address and as of today, February 25, I still have no DSL service.
My original ready date for DSL was February 15 and since then I have spent countless hours, and I do mean HOURS, on the phone with everyone from Customer Service to Retention(?) to the Customer Advocacy Team (who has yet to advocate for me - at all.)
Last week I left work early to come home and troubleshoot, because a technician promised me that everything should be working, only to have them tell me once I got here that it is not working yet and sorry - there is nothing we can do.
This past Monday I got an email letting me know that my new service ready date is February 15. Huh??
Today was the kicker. I spoke with someone in customer service who has been trying to deal with the issue for me over the past week. She called me on her break to let me know she is still looking into it, and has some notes on it but couldn’t talk to me anymore because she needed to get back online answering customer service calls. When I pointed out that I, in fact, AM a customer service call, and maybe she could just finish with me before getting back to “work” she got very frustrated with me and sounded really nervous that she was going to get in big trouble for being on the phone with me…HUH??
In the space of one hour today I have been told that I have a new service ready date of March 3, March 8 and March 15 and that it is a “load coil” order on my line that is now holding things up.
It completely blows my mind that a multi-million dollar corporation like Verizon can be so bad at their job - and that they still corner the market on phone and internet service.
I am sitting here waiting for a call back from yet another person at Verizon - who really understands my frustration - and my bottom line is that if they can’t get my DSL on today or Monday at the latest, I am calling Earthlink.
Verizon sucks.
February 25th, 2005 at 7:54 pm
If it helps at all, I feel your pain. There was a period of time during which we lost our phone service every time the wind changed direction. Seriously. If it rained, we lost phone service. Since I worked closest to home, it was basically me who dealt with Verizon.
It was not pretty towards the end. It got to the point where they’d hand me off to a supervisor as soon as they looked over the notes on my record. I had one supervisor say to me “Sir, I know you’re disappointed, but please give us another chance.” My response? “Another chance? Do I have a choice? Believe me, if there were anyone else offering phone service I’d be talking to them right now.”